Accessibility

Version 2026-09-01 · covers the private pilot of Terms of Us

Terms of Us is built to be usable by people who use screen readers, keyboards, high contrast, large text and reduced motion — not as a retrofit, but as gates the build must pass before anything ships. This page says what we test, what we know, and how to tell us when something fails you.

The standard we work to

We build against WCAG 2.2 level AA. We do not claim a certification or an external audit — we have neither yet — and we will not print one here until a named auditor has actually issued it. What we can honestly claim is the automated and structural evidence below, which runs on every change and fails the build when it regresses.

What is tested, automatically, on every change

• Automated checks (axe-core) run against the product’s screens in both light and dark themes and at both phone and desktop widths. Critical violations fail the build everywhere; on the account and deletion pages — where someone may be leaving a relationship in fear, on a borrowed phone, in a hurry — serious violations fail it too.
• Motion has a budget. No animation may cause layout shift, and everything respects prefers-reduced-motion. The crisis pages ship zero animation bytes at all.
• Both themes are first-class. Light and dark come from one token system; contrast is checked in both, not designed in one and inverted.
• Core flows work without JavaScript where they can — the pilot door and the sign-in flow are plain HTML forms; disclosure widgets are native elements the browser makes keyboard- and screen-reader-operable on its own.
• Focus is managed on every content swap in the app shell, so keyboard and screen-reader users are not stranded when a view changes.

Known limits, honestly

• Automated checks catch roughly a third of real accessibility problems. The rest needs humans; a structured manual audit with assistive-technology users is planned before commercial launch, and its findings will be published here.
• Documents exported as PDF are generated with tagged text, but PDF accessibility has not yet been independently verified. If a PDF fails you, ask us for the same content in another form and you will get it.

If something does not work for you

Tell us. Accessibility reports are treated as defects, not feedback: they get fixed, and you get an answer, not an autoresponder. If you need any page on this site — including the legal pages — in another format, ask and we will provide it.

If we let you down

If you have told us and we have not fixed it, in Great Britain the Equality Advisory and Support Service (equalityadvisoryservice.com) advises on the Equality Act 2010, which applies to services like this one. When the service operates in the EU, the European Accessibility Act will apply to it and this statement will be extended to meet the member state formats required.